Website, app and call centre dysfunctional!

I wanted to activate our holiday card in order to be able to watch SA play NZ early tomorrow morning - I first tried doing it via the website - didn't work - then the app - didn't work - then I phoned the call centre and after about 15mins and R30-R40 in phone call charges later I was told that the smartcard did get activated - which appears to be the case - but now I'm stuck with an E18-4 error code?! (Please note that the operator whom I spoke to also informed me that due to the faulty website and app I will have to phone back again tomorrow in order to deactivate the \service"- which will cost me another 15mins and R30-R40!) Then I tried resetting the decoder but guess what - the system doesn't allow you to select \""E18-4\"" from the various drop down menus on the website and app?! THEN I even tried smsing the error code along with the smart card nr to 32472 (as suggested on the website) and not surprisingly I received another sms back stating \""Sorry but we are unable to process your account\""! That's it - I've now had enough of DSTV and their lack of service - you have to pay so much only to end up with so much more frustration than \""entertainment\""?! Avoid them"