WEBSITE AND LINKED SERIVES NEVER WORK PROPERLY

Item: DStv (MultiChoice)
Rating: 2
Author: Sean L

The website continually has errors - it is impossible to navigate. Nobody at the call centre cares about or is able to address customer complaints - supervisors are worse than normal staff. Promised callback s never happen and the undertaking to find techinically proficient staff is an outright lie. Only department that works is the debit order department to grab money. The automated attendant at the call centre is pathetic - keeps telling me I am disconnected even though it does not know who I am - HOW PATHETIC Most ironically it asks you to review the service after the call - what a joke!!!!!!

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

18 Mar 2016, 11:00

Hello seanL@,

Thank you for taking our call today. We apologise for the delayed response and the poor customer experience.

As discussed, we have referred your query to our online support team for further assistance. Kindly expect feedback from them.

Regarding your DStv Walka, please take your device for testing at the nearest MultiChoice branch or agency.

Should you require any further assistance, please don't hesitate to contact us.

Thank you for taking your time to contact us.

Please use one of the following communication channels below for assistance:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Kind regards
Dinah

DStv (MultiChoice)'s reply18 Mar 2016, 11:00

Official