SF
SJ F
1 reviews | Active since Feb 2017
04 Feb 2017, 20:09
Weather
<p>I've had dstv for a few years now. I never has issues of watching TV when it was drizzling outside. Until about a year ago. It was unbearable. Couldn't watch anything. </p> <p>I went to my local dstv dealer n asked them to come n check what the issue was. They did after a day or so. </p> <p>With much reluctance one of them told me that my dstv is fine I can watch TV like normal. Yet it the last few times its rained (drizzling) I still can't watch any TV.</p> <p> </p> <p>You as dstv fail to bare in mind that we pay allot of money for these subscriptions yet this is the kind of feedback we receive.</p>
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Replies (2)
DStv (MultiChoice)'s replyOfficial
06 Feb 2017, 07:52Dear Stefan
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply06 Feb 2017, 07:52
Official
Dear Stefan
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Feb 2017, 14:29Good day Stefan
Please note that rain fade can occur due to weather at reception of signal or at the source. You shouldn’t experience any problems with your signal if the sky is overcast or if there is drizzle or normal rainfall. If you’re having problems under these circumstances. We highly recommend that you check your dish if it isn’t optimally installed or properly fine-tuned.
Should that be the case, kindly contact a DStv Accredited Installer to rectify the problem. It is also advisable that your dish size be 80cm on Ku-Band. Signal interruptions may occur during heavy downpours – this is unfortunately a feature on all satellite systems worldwide.
Rain fade affects customers in two key ways:
Firstly, satellite signals become weaker as they pass through raindrops. This is a law of physics that is, regrettably, beyond our control (and which no satellite company in the world has been able to get around).
Secondly, the location of the storm is important. Even though the storm may not be in your area, storms in other locations (basically, any place where our signals originate and transmit to and from) can still affect your signal. Investing in a larger dish may also help prevent some signal loss.
Kindly visit the DStv Facebook page for tips on what to do when the rain just won't go away.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply06 Feb 2017, 14:29
Official
Good day Stefan
Please note that rain fade can occur due to weather at reception of signal or at the source. You shouldn’t experience any problems with your signal if the sky is overcast or if there is drizzle or normal rainfall. If you’re having problems under these circumstances. We highly recommend that you check your dish if it isn’t optimally installed or properly fine-tuned.
Should that be the case, kindly contact a DStv Accredited Installer to rectify the problem. It is also advisable that your dish size be 80cm on Ku-Band. Signal interruptions may occur during heavy downpours – this is unfortunately a feature on all satellite systems worldwide.
Rain fade affects customers in two key ways:
Firstly, satellite signals become weaker as they pass through raindrops. This is a law of physics that is, regrettably, beyond our control (and which no satellite company in the world has been able to get around).
Secondly, the location of the storm is important. Even though the storm may not be in your area, storms in other locations (basically, any place where our signals originate and transmit to and from) can still affect your signal. Investing in a larger dish may also help prevent some signal loss.
Kindly visit the DStv Facebook page for tips on what to do when the rain just won't go away.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,