weak service / no service

7 calls later and still no resolution of DSTV decoder communication error on secondary decoder. 2 hours of cellphone airtime. they put you throught to extra view department and then you wait. The one operator reset the primary decoder and now thats also faulty. Showing a E32 change to E18 . Where do I claim cellphone and time cost from DSTV Multichoice and also installer cost? I drove 200km's to N1 City and all was fine now decoder is apparently faulty.