We will escalate your matter.

I have been a subscriber with multichoice for several months now paying R740 ./ month for their highest available package. I have requested to receive their printed program guide by post which they have promised to post to me on a monthly basis. A number of calls made to the call center over this period to complain that I never receive this booklet has ALWAYS resulted in the phrase \We will escalate your matter".<br> I think you have trained your people to overuse this phrase at random without delivering and measurable results. Why should I the customer have to complain about this for several months whilst you have been receiving your monthly subscription bill ON TIME EVERY MONTH!!!<br> Is it that challenging for a company your size to add my postal address to your mailing list???<br> Do you think that we can maybe ask senior management intervention to help solve this great dilemma??<br> Regards<br> Tobie"""