We paying an arm and a leg for ****

I called multichoice in the beginning of September. I told the guy that I was relocating and I wasn't sure if there is dstv connection at the new premises. He agreed they will take a pro rated amount from the 21st to 30th,sept coz that's when I'm moving and my billing date is until the 20th of each month. We agreed it will be debited on the 21st. To my surprise 1stly the connection was stopped and I had to call back... The Tuesday when I checked my account I was debited with the pro rated amount.. Then I had to call back again.. Got ****ty service from Luanda and sent an email to their complaints department. I received a call and thought Id getthe refund and all was sorted. I had to make another phone call today which Im paying for because the refund was still not done! Dstv is so costly and yet we have to deal with such ctappy service