We pay, call, correct... get disconnected monthly!

We can't do this any more. <br> <br> We have repeatedly tried to resolve this issue and spent numerous hours of our life trying to resolve this.<br> <br> We pay, the money goes into a box office account, our DSTV is disconnected, we call, we get told it went into box office account but now they've done xyz to correct and it won't happen again, and the following month... ...we pay, the money goes into a box office account, our DSTV is disconnected, we call, we get told it went into the box office account but they've now done xyz to correct and it wont' happen again... and the following month... we pay, the money goes into a box office account, our DSTV is disconnected, we call, we get told...<br> <br> We want our account closed and the money reimbursed. And no, we're not filling in more forms to correct a mistake that was not made on our side. And yes, we've called about this, sent messages on social media about this and yet... ?