NN
Nokwanda N
1 reviews | Active since Jul 2019
27 Apr 2020, 14:06
We need fresh content DSTV!!!!!!!
If I could rate with a negative I would! I am absolutely disappointed with DSTV. My premium increases every month, the content is continuously repeated and there are no fresh shows or content. I’ve only had DSTV for 5 months and I have not been impressed at all. WE NEED FRESH CONTENT, WE NEED BETTER COMMUNICATION WHEN PREMIUMS INCREASE & WE EXPECT BETTER FROM YOU DSTV. I did not expect this kind of experience...
Helpful (0)
Replies (4)0
Replies (4)NN
Nokwanda N's updateReviewer Update
27 Apr 2020, 14:10Whenever my DSTV switches off I lose all programmed and episodes on my Catch Up!!!! My Catch yo doesn’t update on time, it updates after days or sometimes not at all. There is nothing exciting about DSTV anymore, I didnt expect this at all. Customers are not happy and I am not the only unhappy customer about this unpleasant experience!!!!
NN
Nokwanda N's update27 Apr 2020, 14:10
Reviewer Update
Whenever my DSTV switches off I lose all programmed and episodes on my Catch Up!!!! My Catch yo doesn’t update on time, it updates after days or sometimes not at all. There is nothing exciting about DSTV anymore, I didnt expect this at all. Customers are not happy and I am not the only unhappy customer about this unpleasant experience!!!!
DStv (MultiChoice)'s replyOfficial
27 Apr 2020, 14:14Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Apr 2020, 14:14
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Apr 2020, 14:17Hi Nokwanda,
We value our customers and have put mitigation processes in place so that our customers get both the best value for money and the best entertainment and information. We’ve made over 5 news channels available for both customers and non-customers to view the latest updates on the COVID-19 pandemic, including kiddies edutainment and the greatest sporting events highlights and documentaries. We believe that as part of public service, we need to enable subscribers to be informed and supported through our content offering during this lockdown period.
Kindly send us a message when you don't have access to Catch Up so that we can do troubleshooting on your decoder. You can contact us via @DStvCare or DStvZa on Facebook.
Regards
The DStv Hellopeter team
We value our customers and have put mitigation processes in place so that our customers get both the best value for money and the best entertainment and information. We’ve made over 5 news channels available for both customers and non-customers to view the latest updates on the COVID-19 pandemic, including kiddies edutainment and the greatest sporting events highlights and documentaries. We believe that as part of public service, we need to enable subscribers to be informed and supported through our content offering during this lockdown period.
Kindly send us a message when you don't have access to Catch Up so that we can do troubleshooting on your decoder. You can contact us via @DStvCare or DStvZa on Facebook.
Regards
The DStv Hellopeter team
Best regards,
DStv (MultiChoice)'s reply27 Apr 2020, 14:17
Official
Hi Nokwanda,
We value our customers and have put mitigation processes in place so that our customers get both the best value for money and the best entertainment and information. We’ve made over 5 news channels available for both customers and non-customers to view the latest updates on the COVID-19 pandemic, including kiddies edutainment and the greatest sporting events highlights and documentaries. We believe that as part of public service, we need to enable subscribers to be informed and supported through our content offering during this lockdown period.
Kindly send us a message when you don't have access to Catch Up so that we can do troubleshooting on your decoder. You can contact us via @DStvCare or DStvZa on Facebook.
Regards
The DStv Hellopeter team
We value our customers and have put mitigation processes in place so that our customers get both the best value for money and the best entertainment and information. We’ve made over 5 news channels available for both customers and non-customers to view the latest updates on the COVID-19 pandemic, including kiddies edutainment and the greatest sporting events highlights and documentaries. We believe that as part of public service, we need to enable subscribers to be informed and supported through our content offering during this lockdown period.
Kindly send us a message when you don't have access to Catch Up so that we can do troubleshooting on your decoder. You can contact us via @DStvCare or DStvZa on Facebook.
Regards
The DStv Hellopeter team
Best regards,
NN
Nokwanda N's updateReviewer Update
06 May 2020, 01:25Hi DSTV,
At this very moment, my Catch Up has not updated since Sunday. I see that shows will be available on Catch Up but are 0 episodes under that show.
DSTV is repeating shows that were aired LAST YEAR! Surely Channel 103 can provide us with better content than that, I’m using this channel as an example because I’m paying for this selected package for this particular channel. You seriously cannot be airing Take Me Out Mzansi, for example, every after - episodes that aired 2018 if not 2019 on CHANNEL 103!!!!
I appreciate the news channels but cannot day much on the kids channels because I don’t have kids, but I know DSTV (at some point) was literally accommodating ALL their clients, including us the young and new customers.
I don’t even know what my premium is because it has been changing monthly, when I switched to the Compact Plus package I was advised via the DSTV WhatsApp chat that the package is R519. Months after I have been paying R600+ and this is without communication. Surely this is *******.
My account number is *** and I really urge that serious investigation be done because as a client I am definitely not getting the value of my premium.
DSTV is better than this. I’m extremely frustrated, especially with the unupdating Catch Up and monthly premium increment .
Regards,
A frustrated client.
At this very moment, my Catch Up has not updated since Sunday. I see that shows will be available on Catch Up but are 0 episodes under that show.
DSTV is repeating shows that were aired LAST YEAR! Surely Channel 103 can provide us with better content than that, I’m using this channel as an example because I’m paying for this selected package for this particular channel. You seriously cannot be airing Take Me Out Mzansi, for example, every after - episodes that aired 2018 if not 2019 on CHANNEL 103!!!!
I appreciate the news channels but cannot day much on the kids channels because I don’t have kids, but I know DSTV (at some point) was literally accommodating ALL their clients, including us the young and new customers.
I don’t even know what my premium is because it has been changing monthly, when I switched to the Compact Plus package I was advised via the DSTV WhatsApp chat that the package is R519. Months after I have been paying R600+ and this is without communication. Surely this is *******.
My account number is *** and I really urge that serious investigation be done because as a client I am definitely not getting the value of my premium.
DSTV is better than this. I’m extremely frustrated, especially with the unupdating Catch Up and monthly premium increment .
Regards,
A frustrated client.
NN
Nokwanda N's update06 May 2020, 01:25
Reviewer Update
Hi DSTV,
At this very moment, my Catch Up has not updated since Sunday. I see that shows will be available on Catch Up but are 0 episodes under that show.
DSTV is repeating shows that were aired LAST YEAR! Surely Channel 103 can provide us with better content than that, I’m using this channel as an example because I’m paying for this selected package for this particular channel. You seriously cannot be airing Take Me Out Mzansi, for example, every after - episodes that aired 2018 if not 2019 on CHANNEL 103!!!!
I appreciate the news channels but cannot day much on the kids channels because I don’t have kids, but I know DSTV (at some point) was literally accommodating ALL their clients, including us the young and new customers.
I don’t even know what my premium is because it has been changing monthly, when I switched to the Compact Plus package I was advised via the DSTV WhatsApp chat that the package is R519. Months after I have been paying R600+ and this is without communication. Surely this is *******.
My account number is *** and I really urge that serious investigation be done because as a client I am definitely not getting the value of my premium.
DSTV is better than this. I’m extremely frustrated, especially with the unupdating Catch Up and monthly premium increment .
Regards,
A frustrated client.
At this very moment, my Catch Up has not updated since Sunday. I see that shows will be available on Catch Up but are 0 episodes under that show.
DSTV is repeating shows that were aired LAST YEAR! Surely Channel 103 can provide us with better content than that, I’m using this channel as an example because I’m paying for this selected package for this particular channel. You seriously cannot be airing Take Me Out Mzansi, for example, every after - episodes that aired 2018 if not 2019 on CHANNEL 103!!!!
I appreciate the news channels but cannot day much on the kids channels because I don’t have kids, but I know DSTV (at some point) was literally accommodating ALL their clients, including us the young and new customers.
I don’t even know what my premium is because it has been changing monthly, when I switched to the Compact Plus package I was advised via the DSTV WhatsApp chat that the package is R519. Months after I have been paying R600+ and this is without communication. Surely this is *******.
My account number is *** and I really urge that serious investigation be done because as a client I am definitely not getting the value of my premium.
DSTV is better than this. I’m extremely frustrated, especially with the unupdating Catch Up and monthly premium increment .
Regards,
A frustrated client.