WE HAVE BEEN TRYING TO DOWNGRADE DSTV PACKAGE SINCE 30 JANUARY 2021 VIA DSTV SELF SERVICE WHATSAPP NUMBER +***8, THE WHATSAPP COMPUTER SERVICE ITS JUST NONSENSE, IT KEEPS ASKING THE SAME QUESTION OVER AND OVER, "ENTER YOUR ID NO./CUSTORMER NO./S

WE HAVE BEEN TRYING TO DOWNGRADE DSTV PACKAGE SINCE 30 JANUARY 2021 VIA DSTV SELF SERVICE WHATSAPP NUMBER +***8, THE WHATSAPP COMPUTER SERVICE ITS JUST NONSENSE, IT KEEPS ASKING THE SAME QUESTION OVER AND OVER, "ENTER YOUR ID NO./CUSTORMER NO./SMART CARD NO. OR PASSPORT NO", "SELECT ERROR CODE FROM 9-OPTIONS", OR "SERVICES FROM 12-OPTIONS" AND "CHOOSE DSTV PACKAGE FROM 5-OPTIONS" (1.PREMIUM, 2. COMPACT, 3. FAMILY, 4. ACCESS, 5. EASYVIEW), VIEW QUOTE/PRICE LOCK, THESE QUESTIONS KEEPS COMING BACK, YOU SELECT OPTION/ANSWER BUT IT NEVER CONFIRMS, TILL TODAY MY DSTV SERVICE IS DISCONNECTED, 23 FEBRUARY 2021 @ 16:50 I VISITED DSTV SHOP IN MALL OF THEMBISA, LADY CONSULTANT TOLD ME SHE PHONED DSTV HEAD OFFICE, SO WHEN I PAY 28TH FEBRUARY PACKAGE WILL BE DOWNGRARDED, WHEN I PAID NO ENTRY OF DOWNGRADE IN MY ACCOUT, STILL SAME OLD PACKAGE. 02 MARCH 2021 @13:25 VISITED SAME SHOP AGAIN, LADY ENTERED MY DETAILS IN A LAPTOP AND TOLD ME ITS DOWNGRADED, WHEN I PAID NO ENTRY OF DOWNGRADE IN MY ACCOUT, STILL SAME OLD PACKAGE, SHE THEN TOLD ME HER LAPTOP FAILING TO UPDATE/DOWNGRADE MY ACCOUNT. I LEFT DSTV SHOP THEN PHONED THE DSTV ***@13:50, +8 MINS CALL THE CONSULTANT CAPTURED ALL MY DETAILS, ACCESSED MY PROFILE, I REQUESTED DOWNGRADE AND ASKED ME TO HOLD, HE WILL GET BACK TO ME, WHILST DOING WHATEVER ON THE BACKROUND AND CALL JUST CUT, NOBOBY EVER PHONED ME, MULTI CHOICE HEAD OFFICE AND DSTV MALL OF THEMBISA ARE FAILING DIMAL TO ASSIST