TG
Thando G
1 reviews | Active since Jan 2020
31 Jul 2020, 12:41
We don’t know what to do.
I don’t know anymore. I fully understand that due to the pandemic a lot of business are under strain and the flow of work isn’t as usual but the last bit of feedback I received regarding our DSTV account and the inability to access Catch Up and Box Office was on the 24th of July at 17h47 if I’m not mistaken. The weekend followed and nothing since then.. what’s going on guys ?
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
31 Jul 2020, 12:51Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Jul 2020, 12:51
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
31 Jul 2020, 16:23Hi Thando,
Kindly note that as per our telephone, we managed to to reset the decoder and formatted the hard drive (apologies as you lost your mother's recordings on the hard drive). However, we managed to get the Catch up titles loading and soon the Box Office titles will follow.
We apologise for the inconvenience caused.
Kind Regards,
DStv: Hello Peter Team
Kindly note that as per our telephone, we managed to to reset the decoder and formatted the hard drive (apologies as you lost your mother's recordings on the hard drive). However, we managed to get the Catch up titles loading and soon the Box Office titles will follow.
We apologise for the inconvenience caused.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Jul 2020, 16:23
Official
Hi Thando,
Kindly note that as per our telephone, we managed to to reset the decoder and formatted the hard drive (apologies as you lost your mother's recordings on the hard drive). However, we managed to get the Catch up titles loading and soon the Box Office titles will follow.
We apologise for the inconvenience caused.
Kind Regards,
DStv: Hello Peter Team
Kindly note that as per our telephone, we managed to to reset the decoder and formatted the hard drive (apologies as you lost your mother's recordings on the hard drive). However, we managed to get the Catch up titles loading and soon the Box Office titles will follow.
We apologise for the inconvenience caused.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Aug 2020, 11:04Help us improve, Thando!
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Best regards,
DStv (MultiChoice)'s reply01 Aug 2020, 11:04
Official
Help us improve, Thando!
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Best regards,