SS
Sifiso S
1 reviews | Active since May 2013
08 Feb 2016, 12:50
We don't care
There was money that was paid to an incorrect account which needs to be transferred to my account. I have sent the proof to Karabo Mosome on the 25th of January, my service keeps getting suspended and incurring reconnection fees while multi choice refuses to do what the promised they would. Please tell me who will need to pay for all these fees as soon as you have decided to fix this. Can I have this issue sorted out ASAP or just cancel my services I will go back to my NetFlix, Tv Online and openview if you guys feel; that strongly about not giving service
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Replies (1)
DStv (MultiChoice)'s replyOfficial
16 Feb 2016, 11:36Hello sifsib77,
We tried to contact you today but could not reach you. Please accept our apology for the delayed response.
We have referred your payment query to our finance team. They will be able to allocate your payment back into DStv account.
Thank you for your time and patience as we resolve this matter.
For further assistance regarding your account, please contact us using one of the touch points listed below. Alternatively, you may contact our call centre.
Once again, we apologise for the delayed response in this regard.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We tried to contact you today but could not reach you. Please accept our apology for the delayed response.
We have referred your payment query to our finance team. They will be able to allocate your payment back into DStv account.
Thank you for your time and patience as we resolve this matter.
For further assistance regarding your account, please contact us using one of the touch points listed below. Alternatively, you may contact our call centre.
Once again, we apologise for the delayed response in this regard.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply16 Feb 2016, 11:36
Official
Hello sifsib77,
We tried to contact you today but could not reach you. Please accept our apology for the delayed response.
We have referred your payment query to our finance team. They will be able to allocate your payment back into DStv account.
Thank you for your time and patience as we resolve this matter.
For further assistance regarding your account, please contact us using one of the touch points listed below. Alternatively, you may contact our call centre.
Once again, we apologise for the delayed response in this regard.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We tried to contact you today but could not reach you. Please accept our apology for the delayed response.
We have referred your payment query to our finance team. They will be able to allocate your payment back into DStv account.
Thank you for your time and patience as we resolve this matter.
For further assistance regarding your account, please contact us using one of the touch points listed below. Alternatively, you may contact our call centre.
Once again, we apologise for the delayed response in this regard.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,