We demand no longer begging for our money back

Dstv owes me a refund since the beginning of year and still has not assisted. Now my husband William graaff is also waiting for a refund of over R3000. They were too happy when we paid extra and can't extend the same courtesy when we ask for a refund William abraham Graaff ***ive got numerous references but no feed back ***6 ***3. ***7 today I spoke to a princess mhikze whos manager was conveniently in a meeting when I wanted to speak to her