We decided to upgrade decoder to Explora Ultra process was done on the 16/05/24 the first installation was suppose to be done 21

We decided to upgrade decoder to Explora Ultra process was done on the 16/05/24 the first installation was suppose to be done 21.05.24 no installer arrived, second Installation was supposed to be today 26.05.24 no Installer again has pitched. MultiChoice call centre has put us on numerous holds and our airtime gets depleted. We on the verge of cancellation the whole contract We have been MultiChoice customers for more than 20 Years' and are so disappointed at their service. Service Provider for Installation there is no contact information and no update feedback for delay ! No Team Leaders are even offering to call us back to keep us updated. Somebody from Head office can assist us.Please we crying out for help!