aM
adele M

1 reviews | Active since Mar 2009

24 Dec 2015, 09:27

we can no longer have DSTV switched off

Previously I could always activate my DSTV at my holiday home which is linked to my primary decoder at home and then advise them of the day that we are leaving and they would schedule to deactivate it on that day. <br> Now I am told by the call centre agent that the service can only be switched off on the day that the debit order is due. Which means I have to pay for a whole month even if I will only be using the service for 2 weeks. This is a total *******!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Dec 2015, 13:52
Official
Hello adelem,


Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team