WE ARE IN DESPERATE NEED OF A RIVAL COMPANY FOR THIS ******* COMPANY

I downloaded DSTVNOW around the 15th-18th of May, can't recall the exact date. My LiveTV is blank. I have called MULTICHOICE numerous times but all of your staff have proven to be ***********. the 1st agent I spoke to said there was a technical problem and I was not the only one experiencing it. I called the next day and I was told that it was because my device wasn't linked to DSTVNOW. Hello, I can see catchup, kids programs... so if my device is not linked, how am I able to access those services? I called again the next day and demanded to speak to a supervisor. I spoke to a Lucricia Ceasar who sent me an email saying she had sent a BSD escalation. the reference number was BSD escalation is #INC105107. She said that the responsible team would get back to me after 24-48 hours. That was on the 19th of May. I called again 3 days later and got through to a very useful agent who tole me that she couldn't assist as she was working from home so I had to hang up so she would transfer my call but I must be advised that it might not go to the call center but to yet another agent who was working from home. Seriously? I was to spend my airtime on the line with Multichoice with the high likelyhood of getting through to 10 agents who were working from home and were unable to assist me? In my calendar, the 48 hour period lapsed more than 2 weeks ago so I'm guessing on the Multichoice calendar it takes about a decade for a 48 hour period to lapse. FIX THIS!!!!! ... FIX IT!!!!