We are disgusted with the service and the wasteful time and energy needed to resolve the matter will certainly not recommend DStv to anyone

I have been trying to close my fathers DStv account, and have not been successful. My father due to age and poor health required us to sell his house and have him come live with my wife and I. I made contact with (MultiChoice) to arrange for the cancellation of the account, which took place on the 28/01/2025, a gentleman by the name of Luthando assisted me. and the reference number was #***5, my father when he subscribed with DStv had a limited package and the monthly amount was R429.00 per month. at some stage my father upgraded the package at the additional cost of R500.00 per month bringing the total monthly to R929.00 - and the debit orders were at different periods i.e. the amount for each payment was as follows R429.00 was deducted on the first (01st) of each month, my must father have upgraded the package at an additional cost of R500.00 and was deducted on tenth (10th) of each month. I was assured by the Luthando that the account had been closed and the last debit amount would go through due to the late date of cancellation. the final debit amount for the the amount of R429.00 was done on the second (02nd) of February 2025...however the amount of R500.00 is continuing be deducted, resulting in DStv owing my father R1,500.00 / the following dates of the amount of R500.00 been deducted from my fathers banking account is as follows. [R500.00 10/02/2025] / [R500.00 10/03/2025] / [R500.00 10/04/2025], after a number of times communicating via email we there is resistance to cancellation of the account and cease from debiting my fathers account, I find it very ironic that they have requested proof of a bank statement as proof the bank account, but keep debiting the account. if we don't get closure on this matter we will be left no option but to seek legal assistance in this regard.