1 reviews | Active since Apr 2011

05 May 2017, 11:55

Watching ShowMax on my DStv Explora 1

<p>I start watching ShowMax, after I watched the episode, I go to the next episode, but then I get a message: An error has occured please check your connectivity and try again.</p> <p>I do that and find nothing wrong.</p> <p>The only way I found to get the next episode to show, is by Reseting to factory default, only then am I able to see the next episode.</p> <p>This only started happening after the last software update about a week and a half ago.</p> <p>How can I Reset my DStv Explora 1 to an earlier software update?</p>

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Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 May 2017, 12:11
Official

Dear Andrias

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice : Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply08 May 2017, 13:03
Official

Dear Andrias

Apologies for the delay.

We have referred your query to our decoder support team. As soon as we have feedback; we will be in touch.

Regards

Elna

's update08 May 2017, 13:05
Reviewer Update

When will I hear from You, it is now 3 days!!!

's update12 May 2017, 14:34
Reviewer Update

It doesn't look like I am going to getfeedback from you soon, I have given up my ShowMax subscription.

's update13 May 2017, 10:02
Reviewer Update

How can I reset the Decoder completely and start from fresh, that is where it was when I bought it?