Watching DSTV Family package but paid for DSTV Compact (Which is the package I have been watching since day 1 as a Dstv customer)

I paid for DSTV Compact package including reconnection fees but I have been watching DSTV Family since 01 Sep 2020. I was informed that ln the 01 Sep there was a request for a downgrade that i did not request for. I was told to lay a grievance I did that and till this day I have received no communication from DSTV! I decided to go on their Facebook page and re issue my complaint and I was told that I need to pay an additional R79. 07 for an upgrade to DSTV compact!

I did not downgrade to begin with and I paid over R500 for the Dstv compact package including reconnection fees and now another additional charge for something I did not do neither requested!

This is unacceptable!

What happened to the customer being the lifeblood of the businesses? You have already lost a client in me I am tired of being sent back and forth.

Word of advice, value your customers and dont make your problems theirs. Understand that without customers there is no business.

- Frustrated Client!