1 reviews | Active since Mar 2009
WATCH YOUR PAYMENTS BY CARD TO MULTICHOICE
As this is one of the means to vent ones frustration about an organization that has really been a problem for many years because of their monopoly MNET/MULTICHOICE.<br> Once again I land up with a payment problem where after a massive investigation by ABSA and Barclays covering RSA and UK we were able to establish the true facts contrary to what the great Multichoice customer care people were saying.<br> One must assume that this is done purposefully in order to force you into giving them access to your accounts for direct debit. I lost money some years ago and it was never correct.<br> I am told by the banks I am not alone with this problem, stopped getting statements from July 2015 so could not pick up that there was a problem.<br> Efforts to get Ben Vosloo to contact me don't happen you get some junior customer service clerk contacting you who says sorry.Nobody senior at this organization wants to take ownership of the problem and they all run away.<br> SO BEWARE WITH MNET/MULTICHOICE WHEN YOU MAKE YOUR PAYMENTS<br>
We hope you will accept our apology for the delayed response.
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Dinah
We hope you will accept our apology for the delayed response.
Our records indicate that you have contacted the relevant department. It has been requested that you provide the required documents for further assistance regarding your query.
Please be aware that without required information, it's not possible for our finance department to investigate and provide feedback.
Thank you for taking your time to contact us. Your support is important to us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
