CR
Christopher R

1 reviews | Active since Sept 2010

04 May 2017, 11:52

Watch your Billing and dealing with agents who are totally ***********

<p>i took over the paying of my mothers dstv account in Feb and accorign to me the amount that i would need to pay from the 20th Feb would be (R460) and the again in March (R460) ansd then in April (R490) this would give a total amount payable over the 3 months as R1410.. </p> <p> </p> <p>I then paid R300 in Feb and then R550.00 in March and the R450.00 in April this would be R 1300.00</p> <p>i would then have to pay R 150 reconnection charge for the 3 months plus the difference of R 110 which would leave me with an opustanding balance of R 260. </p> <p> </p> <p>The DSTV contact centre is telling me that i woukd have to pay R 463.24 to get the account reconnected as well as paid up </p> <p> </p> <p>where the hell did they get the EXTRA R203.24 i need someone to please explain this to me </p> <p>I am highly FRUSTRATED with your service and this is driving me mad as i seem to be speaking to people who cant apply common sense. </p> <p> </p> <p> </p> <p>my mothers ID ********** 077085</p> <p>and my contact number is ********** 375</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 May 2017, 13:24
Official

Dear Christopher

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team