watch you DSTV account

Item: DStv (MultiChoice)
Rating: 2
Author: Leon J

I have a holiday home that I visit every 2 to 3 months for 2 days at a time. I pay in advance and had a credit balance. Recently the trick is to switch the TV on and claim it was done on your demand. When I ask that proof is given they say no communication can be found. My Credit balance is taken and a demand is made for more payment. My question is when you call the center all details are required etc. before connection and even a recording is made. I now demand that these details are produced and all they can say not there problem DOES THIS NOT SOUND LIKE THE GOVERMENT.

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

24 Feb 2016, 10:03

Hello Leon Joubert,

Please accept our sincere apologies for the delayed response and for the inconvenience caused.

We confirm your account was adjusted accordingly and it has a credit balance. Kindly refer to your personal email for your latest account balance. You may also follow up by sending an email to *** quoting case number : ***.

Thanks for taking your time to contact us, we value your support.

Should you require any further assistance, please don't hesitate to contact us using our touch points below :

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Kind regards
Elna

DStv (MultiChoice)'s reply24 Feb 2016, 10:03

Official