Wasting my money n time

I am sick and tired of calling your Cape Town branch every month to sort out my dstv. I get a black screen with a cp15 hdcp message. I reset the decoder and take the card out and nothing happens. Every time I have to contact the call centre I sit on the phone for about 20 minutes. The operators keep telling me to press reset, take the card out, disconnect 3 different cables and wait 30 seconds, reconnect the cables, wait until it restarts and put card back in. I am now fed up! The last two times I called (feel free to look them up) I did not do what I was told. I just pressed reset and took out the card and once the operator told me I could put the card back in, I did. I never disconnected any cables. So you people are doing something to my dstv every month. Tobang (whom I just spoke to) claims he did nothing on his side. Really!?! I hear him typing away...so what is he doing? And why did he tell me to press reset, take the card out, remove cables etc? Why did the precious operator tell me the same story and again I didn't do what I was told but it all of a sudden worked? I should be re-imbursed for my time and money.Pathetic service!!!