wasted R150 on airtime

I've never experienced such pathetic service in my entire life, I don't want to waste any more of my time, kindly reimburse the R150 spent on calling the not so helpful call centre and the R360 paid for my subs and reconnection fee. PS. Only call to ask for my bank details because I don't want to explain things that you have on record and the in competency of your staff. PAY BACK MY MONEY, that is money that I should have rather spent on my childrens' food. I'm unemployed and feel so ****** ******. This is the worst service that I have ever experienced. Your IVR needs a reign check, and while at it, invest on proper training for your so called contact centre agents.