1 reviews | Active since May 2016
Waste of time and my money DSTV
The service from DSTV for there consumers is one of mere contempt.
After the storms in Western Cape last week, my dish was obviously blown out of sync and I thought I would merely use my streaming service that I have a premium package client.
Alas, it told me my password was incorrect and I had to change. Change it and still the same problem and message pops saying something went wrong please try again.
So obviously this unbeknownst to me results in my account being blocked because of to many attempts at changing the password.
A week later and I am still sitting without DSTV and not a manager in sight to speak to at the call centre.
It's been escalated to be resolved and we are on day 7 of 7 going on 8.
My request is now obviously a reimbur*****t for the number of days I was without DSTV BUT I AM NOT HOPEFULL AT ALL.
Airtime and data also waisted on chats and calls with agents. Today alone 30mins on the call. I clearly asked the agent to just put me through to a manager as she's going to try the same things others did, just to tell me it's giving the same message and error as before.
Not a happy Chappy
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
I also requested a manager callback and it is more than an hour later and I'm still awaiting a call from an on duty manager. Really pathetic customer service
I also requested a manager callback and it is more than an hour later and I'm still awaiting a call from an on duty manager. Really pathetic customer service
So I start a chat with an agent and provide the reference number and she merely reverts to the party line of it will take 24 - 48 hours later to resolve. An entire week of wasting my time, data and airtime. And still my issue is not resolved.
Are still attending to my matter as stated above or is tat also just the standard party line.
Despicable service amd this for a consumer of over 20 years. You stick to the party lines. Oh yes it takes 24 - 48 hours for a manager also to call back. REALLY?
So I start a chat with an agent and provide the reference number and she merely reverts to the party line of it will take 24 - 48 hours later to resolve. An entire week of wasting my time, data and airtime. And still my issue is not resolved.
Are still attending to my matter as stated above or is tat also just the standard party line.
Despicable service amd this for a consumer of over 20 years. You stick to the party lines. Oh yes it takes 24 - 48 hours for a manager also to call back. REALLY?