Waste of time.

I have spent 2 weeks going back and forth with various call center agents and not one has been able to give me a clear answer and resolve my issues. Every agent has promised that IT would get back to me. Christmas is coming and I can guarantee that I see it before I get any help from DSTV. The agents don't even know all the channels that they have or don't have available. There were Portuguese and Brazilian channels that were showing and now are not working. No one can give me an answer as to why it is not working. My TV is registered to their system and not one person can assist to deregister the device and re-register it to my account. The incompetence is frustrating and unacceptable from a company of this standard. Frankly the company is going backwards and is no longer worth me spending my money on.