TF
Tiffany F

1 reviews | Active since Mar 2011

31 Mar 2015, 12:46

WARNING - DO NOT USE: DSTV Installations 365

I called DSTV Installations out to run an aerial and DTSV cable for me. The job was to run an aerial and DSTV cable and connect my TV accordingly. They came and ran the cables and were unable to connect my TV and find a signal. They fiddled around with the ports and connectors for a while, changing connectors, changing ports - which leads me to believe they had no idea what they were doing.<br> <br> Manuel said he could not find a signal due there being a problem with the communal aerial. I trusted the diagnosis, paid them in full and proceeded to have the estates contractor come out and test the aerial. Which they did. Only to find there was nothing wrong with the aerial and Manuel had put the wrong connector into my radio port. The contractors solved the problem in under 2min and I was billed a call out fee.<br> <br> I gave DSTV Installations 365 the opportunity to come and check that what they had done was correct prior to the appointment with the estate contractors. I have now suffered damages and additional costs to solve a problem for a service I paid DSTV Installations 365 in full to do. Whats worse is my cables are now all coming off my walls due to their poor installation!<br> <br> DONT USE THEM

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Jun 2016, 14:00
Official

Dear Tiffany

Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.

We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.

We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.

Kind Regards,

MultiChoice - DStv Support @ Hello Peter

Best regards,