Warning! Do not Pay DSTV online with a credit card!!

I paid R699 via credit card on the DSTV website for a Premium Streaming package. The money has been deducted from my card but the package was not added to my account. I have spent at hours on the phone with the call center over the last 5days trying to get DSTV to add the package I have paid for to my account but to no avail. It seems contact center staff have not been trained on how online credit card payments work nor do they understand how the streaming only packages (no decoder) works? This means call center staff have been unable to attend to my issue. DSTV please train your support staff adequately to serve your customers. It now seems DSTV is more than happy to take my money but due to failure on their systems unable to provide a service or refund me!? Here is a fair warning to anyone to not attempt to pay DSTV online via their website using a credit card as they will take funds but not offer service.