MB
Melosi B
1 reviews | Active since Mar 2015
10 Apr 2015, 12:03
Walker Insurance Claim - No Response For 14 Days!
Multichoice claims that any claim on the decoder insurance gets settled after no more than 7 days. My Walker got ****** after a recent break in. I called Multichoice and was asked to send the required documents to their Insurance Department [Email Removed] I did this on the 27th of March. I got an automated response same day. I then followed up this week where I was told I would receive some progress update. And guess what? I have not been conducted by them at all! This is very annoying and disappointing! I am overall disappointed in how the insurance industry is treating clients. This is not the image we want for the \beloved"industry. Please sort it out!!"""
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DStv (MultiChoice)'s replyOfficial
11 Apr 2015, 09:36Hello melosib,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent investigation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent investigation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply11 Apr 2015, 09:36
Official
Hello melosib,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent investigation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent investigation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Your support, and that of all our customers, is important to us.
Regards
Rupert