SM
Shaun M

1 reviews | Active since Jun 2010

29 Nov 2016, 11:30

Walka Subscription why must I pay subscription if I never paid before?

<p>Please follow the conversation I had with your operator on facebook this morning...</p> <p>Good day, Dstv<br />I want to buy me a drifta as I'm not going to use my walka anymore. How must I go about swopping it out on my account. Kind regards Shaun Malambo - Your customer number is ********** 7</p> <p>Hi Shaun, did you manage to find one on stock?</p> <p>I found a brand new unit on Gumtree.</p> <p>You will first need to complete a change of ownership if the devise is registered on someone else. Check the following link for more information: https://selfservice.dstv.com/faqs/change-of-ownership ~ILR<br />Change of Ownership<br />Thank you, so I can remove my walka after completing ownership papers then add the device to my profile to replace the walka. Will my subscription still be the same?</p> <p>Please note that mobile services are free for DStv Premium subscribers, you will be billed R45.00 monthly. ~ILR<br />My subscription is currently free on my compact package.</p> <p>We have forwarded your details to our support team to look into the matter. ~ILR<br />Thank you, I'm picking up my drifta this afternoon from the seller.</p> <p>Please note that we've confirmed the your account should be billed for your mobile services. ~ILR<br />Why?<br />must I pay.<br />I was never billed why must I pay now?</p> <p>Please note that mobile services are free for DStv Premium subscribers. ~ILR<br />So I must pay, ok let me cancel the gumtree deal and not make use of your service.<br />Can you remove the current walka from my account as well.<br />I will throw it in the bin this afternoon when i get home. I will not tolerate this ******* service I'm getting from you. I first don't have to pay now I must pay.</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Nov 2016, 11:41
Official

Dear Shaun

We acknowledge receiving your query. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team