WALKA SERVICE

Dear DSTV

My name is Deon Van Loggenberg, 9recent complaint reference number ********** 1-I102). My complaint relates to the discontinuation of the WALKA service.This in my view is nothing more than ****************. I bought my WALKA from DSTV and remained on the premier package because of the WALKA service and not because of your “brilliant programs or service”

You have now converted all platforms to data enabled packages how convenient for the rich and your partners in the cell phone market. I have been paying close to R 1000 every month for my subscription and another R 700 for internet connect to watch DSTV catch up. Now I have to take out an additional data contract to connect through your so called ”ÁPP”

The question is why should I not cancel my subscription and switch over to another platform like Netflix (and let’s face it, your Showmax is terrible and outdated). I have phoned your so called call center to report the problem. I was informed that I qualify for a R 500 voucher to reimburse me for the cost of the WALKA, this was done on 2 November and told that I will receive a response within 24 to 48 hours. As you would know your services are ineffective and I then phoned again on 12 November as I have not received a response and told the same thing “Your call is escalated” to where only you would know. As one expect from you nothing has happened and I again phoned yesterday. Guess what happened my call was escalated ********** 1-I102

Truth be told , you are pretty useless in resolving complaints if one follow your record on sites like Hello Peter.

I want my WALKA service restored or my money back that I paid for the WALKA. Why do you treat us like this ? What contract do you have with data network providers to deprive us from a service that did not cost a data subscription. You have now longed the so called “free music streaming APP” how convenient it requires data.

I WANT THIS TO BE RESOLVED. I KNOW IT DOES NOT MEAN ANYTHING TO YOU, BUT NEITHER DOES RETAINING MY MEMBERSHIP WITH YOU !!!!!!!!!!!!!!!!!!!!!!!!!

In have just wasted 10 minutes of my time on sending this e-mail that will properly be “escalated” to some useless unit in your organization.

I have also send the same compliant to your e-mail address although I know it is a waste of my time.

Deon