Walka now useless?

During the week I removed my old Walka from my account and wanted to add a new one as the old one was giving me problems. After repeated failed attempts on the website, I phoned customer services. The first person was quick to try and add me but (un)fortunately the phone died. So I phoned in again. the next person then told me that the since you changed over to digital, you cant get signal to newly added mobile devices! She can add my Walka, but I wont get signal! How can this be? How can you claim to be the best in Africa and world class but you cant get this simple thing right. Off what purpose is my Walka now? I was told there is NO date given when this will be sorted out (apparently it been like this since June for new devices). If only I knew this before, I would not have deleted the old one!. So what do I do now? Is this your way of forcing everyone to take your premier packages even if they choose not to or cant afford it? When will this be resolved? What alternative solutions do you have for suckers like me?