MD
Melissa D
1 reviews | Active since Aug 2015
07 Oct 2015, 15:04
Walka not connected
My Walka does not connect. Phoned *** on 19 Sept. Had to hold for 30 minutes!! <br> Staff member said they'll sort it out within a day or two (reason was that \the system doesn't recognise your DSTV premium subscription"even though the Walka did work previously and my subscription has been active non-stop for years... ridiculous). <br> I phoned them again the 26 Sept after not receiving any feedback and Walka still not connecting. <br> Asked for a manager"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
19 Oct 2015, 12:53Hello MVD5899,
Thank you for taking our call today.
We apologise for the delayed response and the inconvenience caused in this regard.
As discussed, please contact our DStv Mobile team directly for technical assistance. Please ensure that your device is switched on.
Thanks again for giving us the opportunity to rectify the service you received to date.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today.
We apologise for the delayed response and the inconvenience caused in this regard.
As discussed, please contact our DStv Mobile team directly for technical assistance. Please ensure that your device is switched on.
Thanks again for giving us the opportunity to rectify the service you received to date.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply19 Oct 2015, 12:53
Official
Hello MVD5899,
Thank you for taking our call today.
We apologise for the delayed response and the inconvenience caused in this regard.
As discussed, please contact our DStv Mobile team directly for technical assistance. Please ensure that your device is switched on.
Thanks again for giving us the opportunity to rectify the service you received to date.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today.
We apologise for the delayed response and the inconvenience caused in this regard.
As discussed, please contact our DStv Mobile team directly for technical assistance. Please ensure that your device is switched on.
Thanks again for giving us the opportunity to rectify the service you received to date.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,