BO
Bets O
1 reviews | Active since Aug 2015
01 Nov 2019, 16:54
Walka no more?
So for a long time I didnt use my Walka and when I wanted to use it I was unable to get a signal, so I was informed by the call centre that this was discontinued. I asked them what should I do now with this thing that I bought for 1 single purpose and is now useless to me. They said to take it to my nearest DSTV branch and they will give me a voucher or some nonsens. I phoned Pontus Electrical now... My nearest branch and was told by the consultant that thy wont be able to assist and she is soooo sorry. Well your sorrys doesn't help me and I am not happy with this. Being a premium subscriber for many many years 20+ about, I expect better service and to be updated on these type of things, they never advised me nor did I see any awareness campaigns of this happening! I want my money back, or at least deducted from my subscription. This is totally unacceptable!! I need help please.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
11 Nov 2019, 19:01Hello Bets
Please be advised that the DStv Mobile service was canceled on the 31/10/2019. DStv Mobil customers were offered an R500.00 voucher to purchase DStv products on Takealot.
I have escalated your query to our promotions department to confirm if the voucher was emailed to you.
As soon as the feedback has been received from the team, we’ll come back to you.
Regards
Ntando
Please be advised that the DStv Mobile service was canceled on the 31/10/2019. DStv Mobil customers were offered an R500.00 voucher to purchase DStv products on Takealot.
I have escalated your query to our promotions department to confirm if the voucher was emailed to you.
As soon as the feedback has been received from the team, we’ll come back to you.
Regards
Ntando
Best regards,
DStv (MultiChoice)'s reply11 Nov 2019, 19:01
Official
Hello Bets
Please be advised that the DStv Mobile service was canceled on the 31/10/2019. DStv Mobil customers were offered an R500.00 voucher to purchase DStv products on Takealot.
I have escalated your query to our promotions department to confirm if the voucher was emailed to you.
As soon as the feedback has been received from the team, we’ll come back to you.
Regards
Ntando
Please be advised that the DStv Mobile service was canceled on the 31/10/2019. DStv Mobil customers were offered an R500.00 voucher to purchase DStv products on Takealot.
I have escalated your query to our promotions department to confirm if the voucher was emailed to you.
As soon as the feedback has been received from the team, we’ll come back to you.
Regards
Ntando
Best regards,
BO
Bets O's updateReviewer Update
20 Nov 2019, 14:52Good day Ntando
I just want to follow up on my query, as I never received any vouchers, or notification, as mentioned in my review.
I just want to follow up on my query, as I never received any vouchers, or notification, as mentioned in my review.
BO
Bets O's update20 Nov 2019, 14:52
Reviewer Update
Good day Ntando
I just want to follow up on my query, as I never received any vouchers, or notification, as mentioned in my review.
I just want to follow up on my query, as I never received any vouchers, or notification, as mentioned in my review.
DStv (MultiChoice)'s replyOfficial
22 Nov 2019, 10:13Hi Bets,
We apologise for the delay from our side. We are still awaiting feedback regarding your query.
Regards
Kagiso
We apologise for the delay from our side. We are still awaiting feedback regarding your query.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply22 Nov 2019, 10:13
Official
Hi Bets,
We apologise for the delay from our side. We are still awaiting feedback regarding your query.
Regards
Kagiso
We apologise for the delay from our side. We are still awaiting feedback regarding your query.
Regards
Kagiso
Best regards,