1 reviews | Active since Aug 2015
Spoke to the call centre on Friday 7/08/2015 about only one channel available on my Walka7 with error code E19-6 on all the other channels. I was informed that a upgrade must be done, the consultant proceeded and asked me to reset my device twice. This did not resolve the problem but at least the error code changed to E16-4 for all channels bar one. I was then told that it will be fixed by the next day. Well here I am on Tuesday 11/08/2015 still the same.<br> I phoned the call centre again and eventual spoke to Mr. Roland Nicker (e my manager) he then explained that my they are experiencing problems with DSTV Mobile after system upgrades and no time frame can be given for the fix. I was also explained that it is a FREE SERVICE to me as a premium subscriber. Well Mr. Nicker, the premium subscription and Walka did not come free. I pay a premium price for a service that is not supp**** as nothing comes free, am I, all your current and future subscribers brushed off because Multichoice made a mistake. I was shocked at the (We have a problem and it is an inconvenience, but you get it free) explanation. My advice to potential subscribers - DON'T WASTE YOUR MONEY!
Best regards,
Best regards,
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.