Walka discontinued without communication to me

18 August 2018 I contacted you via facebook and your Call Centre asking to reset my Walka as I had an error. I was promised signal will be sent, I did all that was required and was told by agent the signal will be restored and I can watch again in max 2 hours. After 2 hours nothing, then when I contacted you again you said I must take the Walka in for testing. Now I never had time yet but to my dismay I now read on news24 that you are discontinuing the Walka effective end of October 2018. Also I see some customers compensated with R500 Takelaot.com voucher. Number 1 how can you discontinue the walka without communicating this to me as a customer and number 2 seeing the Walka useless now where is my compensation??? I expect confirmation of R500 takelot.com voucher as compensation immediately. This is yet another example of your poor service to me as a paying customer and I expect this to be resolved to my satisfaction