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IT
Ian T

1 reviews | Active since May 2011

27 Aug 2018, 14:38

WALKA Discontinued

A bit disappointed that DSTV didn't inform the "small" amount of subscribers that they will be discontinuing the WALKA range. I found out over the weekend, as I have been having issues with the E19-4 error code, that they are busying taking the towers down.

Thanks a lot for thinking the subscribers with WALKA's are not important.

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Aug 2018, 17:28
Official

Dear Ian

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Aug 2018, 14:33
Official

Good day Ian

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Thank you for taking to the time out to advise us of your concerns regarding the Walka decoder and service

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

Your concerns will be escalated to the relevant department for consideration.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

IT
Ian T's update29 Aug 2018, 14:41
Reviewer Update
Good day Rupert Thank you for your response. Thank you for escalating it to the relevant department. I would like to know, when the Walka's signal is no more, what alternative do I have, as a DSTV subscriber? Please refrain from telling me I need to purchase a HD standard decoder or Explorer. DSTV has to think of a package similar to what the Walka provided me, as that suited my needs. Regards Ian
IT
Ian T's update03 Sept 2018, 11:38
Reviewer Update
Good day This is getting ridiculous now. I received a response on the 29th August...and nothing since. Not even a telephone call to find out more information. All I want to know is, what options are you going to offer me, once the Walks signal is no longer in existence? My service is still disrupted, getting not signal at all, previous, there was no issue with signal in the area I live. Can someone please let me know what is going on!
IT
Ian T's update21 Sept 2018, 11:08
Reviewer Update
Hello Hello Hello Is someone going to come back to me explaining what is going on. It is the 21st September, not 1 phone call from DSTV. Clearly they don't care about the subscribers with WALKA's, yet they are happy still deducting my account with the subscription fee every month..