JL
Juanita L
1 reviews | Active since Nov 2011
01 Sept 2015, 10:31
WALKA
I have been trying for more than two weeks to get our WALKA to work. After buying the EXPLORA on a payment plan but still having a Premium subscription reception on our WALKA was scrambled. Part of the Premium subscription is reception on the WALKA free of charge. I have called the Call Centre several times and each time my problem was escalated but nothing happened. I called in at the Umhlanga branch of DSTV and again the problem was escalated to Jhb. Right now we can receive the free to air programmes but nothing else. I am so disappointed with DSTV/Multichoice.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Sept 2015, 12:47Hello juanita.langley,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply04 Sept 2015, 12:47
Official
Hello juanita.langley,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,