WALKA 7 SAGA CONTINUES

l downgraded my premium DSTV subscription to the easy view package last year. I also added my Walka 7 to my monthly DSTV subscription to enable me to watch the Super sport channels on this device. Three weeks ago I discovered that my Walka no longer had a signal in the area that I live in. Phone calls to your call centre as well as a 100 km round trip from my home to your Goodwood office confirmed that my Walka is working perfectly but it appears that the base station in our area that provides the signal has been switched off. My issues are as follows: a. You have not communicated your intention with me to shut down this service in my area. b. Your call centre staff that I have dealings with also seem unsure of what is happening regarding the shutting down of your base stations. c. I now sit with an expensive paper weight that I no longer can use. Kindly confirm what compensation you are intending to implement, if any, for your clients who have similar issues as myself, namely a perfect working device with no signal. Furthermore, although I have good service from your call centre staff, who have also ensured me that my concern has been escalated to higher levels for further consideration, to date I have had no response and therefore have resorted to using this platform to vent my frustration and irritation at the lack of your communication and feedback. I have now stopped my monthly subscription for my Walka and I am really hopeful that you will have a positive resolution to my problem.

So after a speedy response from Dinah a week later, I am still no closer in resolving my WALKA 7 issue. The immense frustration and irritation that I am currently feeling cannot be described. I cannot believe that it can take so long for you to make a decision regarding my query. This matter has been on going now for the last few weeks. Please DSTV Multichoice sort out my problem!!!!!