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rA
reece A

1 reviews | Active since Sept 2011

10 Jan 2018, 10:48

Walka 7 Firmware

I have a Walka 7 , and been battling to do a Firmware upgrade . I've tried their call centre , but obviously the agents are not adequately trained , as they do not know their product , and don't listen to what the client is complaining about . I had to repeat myself on numerous occasions for the agent to understand my query . Send an email via the website , get a call from one of their agents , who tells sends me a link , but there's no update on this link . Please can somebody assist .

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Jan 2018, 11:21
Official

Dear Reece

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Jan 2018, 12:28
Official

Good day Reece

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

We have escalated your concerns to the relevant department for urgent assistance.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,

rA
reece A's update26 Jan 2018, 09:49
Reviewer Update
Good day Rupert , 15 days have passed , and still no response / assistance from DSTV ?? Come on guys , what has happened with your impeccable customer service of the past .
rA
reece A's update07 Feb 2018, 16:19
Reviewer Update
So another 12 days have gone , and i'm yet to receive feedback from DSTV . This now makes it almost a month , which shows that you do not take your customer complaints seriously . Please make an effort to sort out your customers problems . After all we are the people paying the high monthly premiums , and when you are needed , you are nowhere to be found . This was written by Rupert on the 11 January 2018 : Good day Reece Please accept our sincerest apologies for any inconvenience you may have experienced in this regard. We have escalated your concerns to the relevant department for urgent assistance. Feedback will be provided by written or telephonic correspondence as soon as more information becomes available. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Feel free to contact us should you require any further assistance. Kind regards Rupert