AS
Andre S
1 reviews | Active since Mar 2009
03 Feb 2016, 16:23
Wake up Multichoice !
Received a SMS today fron Multichoice telling me to pay R 1044.85 before 30 Jan . To my knowledge I only have to pay R808.00 as per statement.<br> Phone the call centre to find out how do they get that amount , I only have the Premium package of R 699.00, acces sfee of R 80 and insurance for R 29.00 and no arrears amount. The first lady I spoke to could not figure this out, transfer me to the next gentleman , he also dont have a clue why the balance is R 1044.85. So please Multichoice tell me the correct amount and I will be more than happy to pay my account!<br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
13 Feb 2016, 14:04Hello andresm,
We hope you will accept our apology for the delayed response and the poor customer experience.
According to our records, the monthly subscription for your DStv account is R808.50.
However, one of your payments has been reversed which resulted an overdue balance in your account. For further assistance in this regard, please send us your bank statement (bank stamped) from 01 November 2015 to end December 2015.
Kindly forward your bank statement to ***. Once received, your bank statement will be referred to our finance department for further investigation.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We hope you will accept our apology for the delayed response and the poor customer experience.
According to our records, the monthly subscription for your DStv account is R808.50.
However, one of your payments has been reversed which resulted an overdue balance in your account. For further assistance in this regard, please send us your bank statement (bank stamped) from 01 November 2015 to end December 2015.
Kindly forward your bank statement to ***. Once received, your bank statement will be referred to our finance department for further investigation.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply13 Feb 2016, 14:04
Official
Hello andresm,
We hope you will accept our apology for the delayed response and the poor customer experience.
According to our records, the monthly subscription for your DStv account is R808.50.
However, one of your payments has been reversed which resulted an overdue balance in your account. For further assistance in this regard, please send us your bank statement (bank stamped) from 01 November 2015 to end December 2015.
Kindly forward your bank statement to ***. Once received, your bank statement will be referred to our finance department for further investigation.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We hope you will accept our apology for the delayed response and the poor customer experience.
According to our records, the monthly subscription for your DStv account is R808.50.
However, one of your payments has been reversed which resulted an overdue balance in your account. For further assistance in this regard, please send us your bank statement (bank stamped) from 01 November 2015 to end December 2015.
Kindly forward your bank statement to ***. Once received, your bank statement will be referred to our finance department for further investigation.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,