1 reviews | Active since May 2017
Wake up DSTV
<p>I have been with Multichoice since its inception and have received the most shoddy service from them. They are claiming that I owe them R2000.00+. Yet for the past year I have requested either a statement or detailed ledger showing me where I owe them this money. I am not paying purely on their sayso as their accounts are a total mess. To date I have not received anything other then sms' demanding payment. Yesterday I got home to discover my account (TV viewing) has been suspended. I am totally disgusted with this unacceptable service.</p>
Dear Jennifer
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear Jennifer
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Good day Jennifer
I've checked your DStv account and the latest copy of the statement has been forwarded to your email address. Your Price Lock account has an outstanding balance of R2149.33 payable immediately. There's payment reversals reflecting in your Price Lock account as indicated below:
· R149.00 payment reversal dated 27 March 2016.
· R1099.00 payment reversal dated 02 April 2016 but on 05 May 2016 we received R955.90 and R143.10.
· R899.00 payment reversal dated 06 July 2016.
· R1855.33 payment reversal dated 06 August 2016 and we received R898.00 and R1798.00 dated 01 October 2016. However, the account remained with an overdue amount of R1106.33.
· We received R850.00 on 03 November 2016 and R800.00 on 04 December 2016.
· There's no payment reflecting for January 2017 but we received R900.00 on February 2017 also on 16 March 2017.
· Furthermore, we received R900.00 on 04 April 2017 and 10 May 2017, the account still has an outstanding balance of R2149.33.
Kindly refer to the copy of the statement forwarded to your email address.
Please expect a call from our Price Lock finance team for the reconnection of service.
Best regards
Dinah
Best regards,
Good day Jennifer
I've checked your DStv account and the latest copy of the statement has been forwarded to your email address. Your Price Lock account has an outstanding balance of R2149.33 payable immediately. There's payment reversals reflecting in your Price Lock account as indicated below:
· R149.00 payment reversal dated 27 March 2016.
· R1099.00 payment reversal dated 02 April 2016 but on 05 May 2016 we received R955.90 and R143.10.
· R899.00 payment reversal dated 06 July 2016.
· R1855.33 payment reversal dated 06 August 2016 and we received R898.00 and R1798.00 dated 01 October 2016. However, the account remained with an overdue amount of R1106.33.
· We received R850.00 on 03 November 2016 and R800.00 on 04 December 2016.
· There's no payment reflecting for January 2017 but we received R900.00 on February 2017 also on 16 March 2017.
· Furthermore, we received R900.00 on 04 April 2017 and 10 May 2017, the account still has an outstanding balance of R2149.33.
Kindly refer to the copy of the statement forwarded to your email address.
Please expect a call from our Price Lock finance team for the reconnection of service.
Best regards
Dinah
Best regards,
Kindly send this to me in the form of a detailed ledger as I fail to see where you get the overdue amounts from. As far as I can ascertain the account is paid up.
Kindly send this to me in the form of a detailed ledger as I fail to see where you get the overdue amounts from. As far as I can ascertain the account is paid up.
I have just sat and worked out what was 'returned debits' plus 5 months payments at R899.00. This totals R8497.33. I have paid in a total of R9046.00 plus I received a credit on the old decoder account. Worked out this way I am in credit of R548.67 plus the credit amount.
SHOCKING
I have just sat and worked out what was 'returned debits' plus 5 months payments at R899.00. This totals R8497.33. I have paid in a total of R9046.00 plus I received a credit on the old decoder account. Worked out this way I am in credit of R548.67 plus the credit amount.
SHOCKING
This is my second complaint against DSTV. I am fully convinced that no-one there knows what they are doing. On Tuesday (22/05/17) I sent them a spreadsheet showing what I owed and what I had paid. I am in credit for +R1600.00. I had an immediate response from them stating that it had been handed over to their financial division who would be in contact with me shortly. I still have had no word from them. Tuesday evening my service had been reconnected. Yesterday it was disconnected AGAIN. They are fast loosing credability and the more people I speak to the more I realise that this is not an isolated incident. Why can they not employ people who actually know how to do their jobs?
This is my second complaint against DSTV. I am fully convinced that no-one there knows what they are doing. On Tuesday (22/05/17) I sent them a spreadsheet showing what I owed and what I had paid. I am in credit for +R1600.00. I had an immediate response from them stating that it had been handed over to their financial division who would be in contact with me shortly. I still have had no word from them. Tuesday evening my service had been reconnected. Yesterday it was disconnected AGAIN. They are fast loosing credability and the more people I speak to the more I realise that this is not an isolated incident. Why can they not employ people who actually know how to do their jobs?