WAITING, WAITING AND STILL WAITING FOR EXPLORA - ALREADY ON THE THIRD WEEK NOW!!!

<p>App**** for the explora on 24/07/2016, received an sms confirming that the application was granted on 24/07/2016 and that we will be contacted shortly to process delivery. The consultant assisting is with the application indicated that they must deliver within 2 - 3 working days from the application. Phoned on the 1st of August 2016, issue was escalated, had to wait for 48 hours, phoned on the 4th of August 2016, issue was escalated, had to wait for 48 hours, phoned on the 8th of August 2016 at 07:44, indicated that the department who should assist us will phone just after 08:00 as they only open at 08:00. Phoned again on the 8th of August 2016 at 08:40, apparently the department only opens at 09:00 and will they phone us before 10:00. Phoned yet again on the 8th of August 2016 at 12:35 and was it indicated that there might be a backlog and will the consultant obtain the relevant information and will he phone us back on the 9th of August 2016 at 11:30 (I asked him three times if it will be possible as the 9th of August 2016 is a holiday, he confirmed three times that it will indeed be possible as they are open and working and will they contact us). Phoned on the 9th of August 2016 at 12:30 because, suprise, suprise, no call was received. The consultant then indicated that unfortunately they will not be able to assist us as the department is not open and will they phone us on 10 August 2016. At this stage I am not very hopeful that they will phone as we are still awaiting their initial phone call which should have taken place within 2 - 3 working days from the 24th of July 2016. We are also at this stage so frustated with their customer service that we would rather cancel the explora and rather buy the thing ourselves, but then again we have the issue of how long it will actually take them to active our account as apparently their turn around time does not mean anything to them.....CAN SOMEONE JUST PLEASE PHONE US BEFORE CLOSE OF BUSINESS TODAY OR ARE YOU OBLIVIOUS TO CUSTOMER CARE????</p>