WAITING TO REGISTER AS DSTV PREMIUM CUSTOMER - No Response

<p>I registered to be a DSTV premium subscriber on 1 November 2016 and the application process was successful after a 30 minute call with somebody who obviously reading straight from a script.</p> <p>I was told that I would receive delivery of my new decoder in 5-7 days.</p> <p> </p> <p>Anyway I was told to send my ********** to finalise my application which I did immediately.</p> <p> </p> <p>I received an email a week later, requesting the same documents that I had already sent. I duely sent the documentation again.</p> <p> </p> <p>I then received 5 emails on 14 November 2016 requesting the same documents (everytime the email is worded slightly differently and they add certified as and when they please) and the consultant said they could not open my payslip and I should send in pdf format, which I already had.</p> <p>I sent everything immediately as pdf and picture format.</p> <p> </p> <p>I HAVE STILL NOT RECEIVED ANY RESPONSE AND THIS HAS BEEN GOING ON FOR A MONTH.</p> <p> </p> <p>When I phone the call centre they tell me that they can not assist as it is part of the sales department.</p> <p> </p> <p>Being a potential new customer, I do not understand how they can take a month to check for FICA documents that I have sent multiple times. Surely you would want to work quickly to onboard me as a paying client?</p> <p> </p> <p>I just want my application to be confirmed so that I can receive my decoder and get DSTV installed!!!</p> <p> </p> <p>I do not understand how Multichoice can employ people who obviously can't read/write to work in their sales team and send direct emails to clients, with no idea of what is acceptable in terms of service and what is common sense when onboarding a new customer.</p> <p> </p> <p>Each email notification says that I will be contacted with 24 hours, what a joke!</p>