waiting time

DSTV (MULTICHOICE) Premises at N1Cty. Date visited 26 Feb 2021. Impossible queues under a hot tent. Stood for one and a half hours until I was permitted to enter the building where I waited for another half an hour. Once inside, I was told that the staff shortfall is a result of some being on their lunch break and others being in quarantine. Whilst I understand that the Covid pandemic has brought with it a host of problems and challenges for your company I struggle with the methods you are using to try and manage it . An overpopulated hot tent is an incubus for contamination. And as a 76 year old, waiting so long to be served is particularly arduous. Perhaps I miscalculate, but my guess is that the elderly DSTV consumers account for a large portion of your customer base and that working towards swift and more efficient service to them should therefore be a priority in the eyes of all the staff on your payroll. Please contact me soonest regarding my account and specifically the Ultra Package.