Waiting on refund from double debit order

<p>Good day, I am very unhappy...</p> <p>On the 1st of March 2017 I contacted DStv customer care because my account was double debited for some reason ( I have the DStv on my name for my Mother, she pays the amount over to my account for the debit order) I spoke to Patricia and she told me to wait 5 working days so that the money can "cool off" and gave me her email... I emailed her but NO response. So I called AGAIN (14/03/2017) This person promised me that this will be sorted out the next day. I am still waiting and today is the 20th !!! Please, this refund is over a R1000, I had to loan money from a friend just to get by. This is no acceptable! Please, can SOMEONE tell me why I am not receiving MY MONEY???</p>