Waiting on refund

I called in end of July 2015 to cancel my DSTV account. Was assured it would be cancelled and checked the next day by trying to watch, and was not receiving a signal for DSTV so thought all was sorted. Was very impressed at the time.<br> <br> Eventually realised Feb 2016 that the debit order wasn't cancelled. Tried to sort this out and get a refund. Eventually after Multichoice ignoring me and closing calls that hadn't been seen to, I got a phonecall from *** on 4 Mar 8:51am and the lady confirmed that it was a system error - because the debit order instruction had already gone through, their system automatically re-activates the account (NO CONFIRMATION FROM ME, AUTOMATICALLY) and they continue to debit every month.<br> <br> I even tried plugging back in my decoder but still no signal. So not only is the account re-activated incorrectly, but I'm being billed for a service I can't even use and shouldn't be billed for!<br> <br> The lady confirmed I would be refunded but it must be processed by another department since they must verify my details - WHY? I've verified them so many times already! And WHY have they still not contacted me then?!!<br> <br> VERY upset!