GW
Gary W

1 reviews | Active since Mar 2009

26 Nov 2016, 08:03

Waiting on my refund

<p>I topup my account with R105 and rented a movie which could not play on my laptop. Tried chatting to tech support but no assitance from them, send numerous emails with some replies but nothing practical or concrete. Send error message why the movie could not play, unable to help.useless and ***********. technology is ****. cancelled my DSTV subsciption because of **** service and **** content.Cancelling my Boxoffice account too. I will rather rent from the DVD store and stick to Netflix whch gives awesome service. Their customer service are topnotch! You should go and learn from them.</p> <p> </p> <p>Here's some of the emails I send:</p> <p> </p> <p>I am unable to watch this movie streaming onlin on my lapop. It gives me an error -could not load manifest,got HTTP status code 404.</p> <p>Please credit my credit card with R65.00 i.e for R40.00 for the rental and the balance of R25 in the Boxoffice account. DON'T CREDIT MY BOXOFFICE ACCOUNT BECAUSE I WON'T BE USING IT ANYLONGER.</p> <p>Thanks</p> <p> </p> <p>BoxOffice Rental confirmation - ********** ********** 2435</p> <p> </p> <p>Hi,</p> <p>I am unable to watch the rental so I must be refunded R40.00 and the Boxoffice balance of R25.00. Please credit my credit card with R65.00 : 5 ********** 1 ********** - Exp date : 05/19</p> <p>Is this clear?</p> <p>Thanks</p>

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Nov 2016, 08:38
Official

Dear Gary

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

GW
Gary W's update26 Nov 2016, 21:51
Reviewer Update

Pillar to post.I suppose I have no choice.Awful service!

GW
Gary W's update26 Nov 2016, 21:57
Reviewer Update

I used your suggested method- : http://boxoffice.dstv.com/contact-us before and no response from Boxoffice. I assume I can kiss my refund goodbye!

Down the rabbit hole we go!DSTV/Boxoffice/Showmax are like SABC! I don't watch SABC nor Dstv and now I have booted Showmax and Boxoffice!

DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Nov 2016, 14:14
Official

Hi Greg66

I note with absolute embarrassment, the above experience , including the referral from Elna on this page. This is unacceptable and certainly not the kind of service desired for our customers. I am so sorry.

I wish to reassure you that every individual who has not lived up to our values and commitment to our customers, will be address through our code of conduct.

Please note that I am currently working on your account query and I (or Carol, one of our Service Consultants) will be in touch shortly.

Kind Regards,
Ronelle (DStv Online Experience)