MN
Marcia N
1 reviews | Active since May 2015
17 Mar 2016, 17:30
WAITING FOR SOMEONE TO COME BACK TO ME ON R899 DEA
I am sick and tired of having to phone your call centre only to be told the request will be escalated. No-one phones back. Employ more people to deal with this offer or somehow sort out your admin, but this is absolutely pathetic. I have now been waiting for a call for almost three weeks. I don't know how you people measure 48hrs, but your 48hrs takes an exceptionally long time. I am very tempted to cancel my contract and use Netflix. Please get back to me.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
20 Mar 2016, 14:54Hello MarciaNich,
Please accept our apologies for the delayed response and for the level of service you received. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide best customer experience at all times,
We have referred your query to the relevant department for further assistance. Kindly expect feedback directly from them as soon as possible
Thanks again for taking your time to contact us. We value your support.
Should you require any further assistance, please don't hesitate to contacts us using our communication channels below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Please accept our apologies for the delayed response and for the level of service you received. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide best customer experience at all times,
We have referred your query to the relevant department for further assistance. Kindly expect feedback directly from them as soon as possible
Thanks again for taking your time to contact us. We value your support.
Should you require any further assistance, please don't hesitate to contacts us using our communication channels below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
DStv (MultiChoice)'s reply20 Mar 2016, 14:54
Official
Hello MarciaNich,
Please accept our apologies for the delayed response and for the level of service you received. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide best customer experience at all times,
We have referred your query to the relevant department for further assistance. Kindly expect feedback directly from them as soon as possible
Thanks again for taking your time to contact us. We value your support.
Should you require any further assistance, please don't hesitate to contacts us using our communication channels below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Please accept our apologies for the delayed response and for the level of service you received. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide best customer experience at all times,
We have referred your query to the relevant department for further assistance. Kindly expect feedback directly from them as soon as possible
Thanks again for taking your time to contact us. We value your support.
Should you require any further assistance, please don't hesitate to contacts us using our communication channels below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna