Waiting for refund for over 4 months!!!

I've originally cancelled my DSTV subscription on the 27th of January 2016.<br> Multichoice continued to debit my account for Jan, Feb and March.<br> <br> I have been calling in and your call center have been logging refund requests but no one is getting back to me.<br> When I followed up on my refund request after having to wait another 2 weeks. I was told the refund was not completed due to insufficient information being provided by one of your consultants to the billing department.<br> <br> I called in today and what a surprise the same thing happened. I requested to speak to a Supervisor and was put through to Tembi Cindi from your Centurion offices. She asked me to wait an additional 14 days to again log another refund request, this makes the time I have been waiting for my refund 4 months in total.<br> <br> Mulitchoice have wrongfully debited my account after I have cancelled my agreement. Why should I deal with all the frustrations to get their mistakes resolved?<br> <br> Asked for an operations manager to contact me back by the name of \Mathemba\" waiting for his call."