WAITING FOR MY REFUND FOR 10 DAYS..NO ACCEPTABLE

Multichoice disconnected the service on the 22 of Nov before the debit order date of the 27 Nov. Nonetheless I EFT'd the payment on the 23 Nov including the re-connection fee of R50. Which I had no problem paying as I was at fault.

Come 27 Nov DSTV debits my bank account even though I had paid them 5 days ago. When I phoned them the gentleman that I spoke to advised that I will be refunded within 48 hours. I waited and waited no refund. I phone mutlichoice again on the 4th and was told that the refund will take between 7 - 14 days. Today is the 7th and no refund on my account. This is such an inconvenience . Can you please sort out my refund now. Honestly I am considering cancelling the subscription and switch to netflix, the fee is expensive and watching repeats all the time. I am also cancelling the debit order and will pay it myself.